Shop Policies



SHIPPING

Katie and Olivia currently ships from Iloilo City, Philippines to domestic addresses nationwide. Orders above Php 1,500.00 ship free!

All items are handled with love and care and are shipped within 1-2 days after order has been placed. Items will only be shipped after your PAYPAL payment has been received and verified. Items will be shipped to your PAYPAL address so please make sure it is correct. If your shipping address and your Paypal address do not match, please inform us of the correct address in the 'message to seller' upon checkout. Otherwise, the seller will not be responsible for lost or returned to sender shipments due to incorrect addresses provided by the buyer.

Items ship from Iloilo City via domestic couriers. 

Nationwide delivery will take approximately 3-5 days depending upon the destination of the item.

Please send a follow-up email to katieoliviahandmade@gmail.com in case your shipment is not received within the prescribed delivery period.

 

 

PAYMENTS AND REFUND

Items sent via domestic couriers are uninsured and as such seller is not responsible for any item lost in the mail.

Items in the shop are uniquely handmade and cannot be replaced by similar products. Your payment will be refunded (minus shipping charges) in case you do not receive your package after 2 months.  

If there is a problem with your item, please email katieoliviahandmade@gmail.com. We will do our best to resolve it before you leave feedback.

Method of payment is thru PAYPAL  and COD and all prices are in Philippine pesos.If your payment is not received via Paypal within 24 hours upon placing your order, the order will be removed.

In the event that you change your mind about a particular order and the item has not yet been shipped, the sale will be cancelled. Otherwise, after the item has been shipped, the sale is considered final. Please make specific inquiries about an item before you make any purchase. Questions are very much welcome and inquiries will be answered in the fastest possible time.